CUSTOMER REVIEWS

Pete's Service Center

4.5

Based on 191 reviews

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Hi,I wanted to share the wonderful experience I had working with Eric and Trevor. I had some extensive work completed on my 2015 Mercedes, and let me tell you, Eric walked me through each and every step of the way. He kept me informed of what was taking place with my car and explained things to me a couple of times(thanks for your patience:). Eric kept me updated each time I needed to know additional information as he received it. They were also able to work with me to find additional funding for my car. I will NEVER take my car anywhere else. You all have a customer for life! I have already told my family and friends about you guys! What a great experience! I picked my car up today, and it runs like a brand new car! I’m so excited! Again, I can’t thank you enough!New update 5/6/2021- The previous review was sent over several months ago, but some reason it won't allow me to complete a new review-Again, Petes' is the best!! Always professional and on time with my car. I had a wheel alignment completed yesterday, and again- Job well done! I won't take my car anywhere else 🙂

Ericka Lewis

14:42 07 May 21

Pete’s Service has always taken great care of all our cars. We will continue to use them for years to come.

Miles M

16:31 06 May 21

Pete's customer service is great. My car was done on time, and I love the online system that tells me what my car needs and how much it costs. Easy and convenient.

Stephanie Brown

15:59 05 May 21

My vehicle was a 28 years old and I was told by another shop that the repairs were not possible. Pete's repaired everything at a reasonable cost.

Stephen Towns

15:33 24 Apr 21

All interactions with Brett greatly appreciated but disappointing that one wheel was completely covered in orange brake dust. (After 4 new brake pads and rotors applied). All other 3 wheels were fine. Took me one hour to clean off the one wheel. Other than that, I would recommend Pete’s.

Maggie Klee

22:12 16 Apr 21

Can't say enough positive things about Pete's. Besides taking my Maserati there for outstanding service, recently an issue arose while I was getting new tires installed elsewhere. They could not figure out how to remove one of the bolts and said I had to take it to the dealership. I called Pete's and spoke with Brett and he said bring it over to take a quick look. I did and within a few minutes, he and one of his service team identified the issue. No charge and with such professionalism and friendliness. I highly, highly recommend Pete's and all the outstanding professionals that work there!

Fernando Serpa

17:37 02 Apr 21

Brett was very professional as a fuel pump potential issue was EXTREMELY well handled on a very old Isuzu rodeo.Thanks again Brett for making my experience great!

Tim Donnelly

13:06 19 Mar 21

My daughter attends Butler University. Her Volvo had a serious coolant leak, and I'm 200 miles away. I called Pete's because they specialize in Europeans and only 10 away from the University. Good thing we have AAA because we had to tow the Volvo. The coolant reservoir was cracked. Pete's order the part, had it fix in no time. Great service, Very Personable, Great communications. THANKS PETE'S!

Dan H

20:42 14 Mar 21

I am always worried about going to a new service center because I feel like a lot of the employees are trying to upsell me and pressure me into getting services I don’t need. This was not the case at Pete’s! They are all honest and don’t charge an arm and a leg like the Mercedes dealerships do. Their customer service is top notch as well! I will definitely be back. Thank you!

Cecilie Stegeman

12:08 14 Mar 21

Very pleased

Lonnie McFarland Jr

00:49 09 Mar 21

They are always honest, reasonable, and do great job. I'm a single Professional and I only trust them for my repair work.

Cheri Tolley

02:32 20 Feb 21

Problem isolated. OEM part installed. Good communications.

nino spuria

16:24 11 Feb 21

Prompt and friendly service.

Jim Wilson

22:10 10 Feb 21

I was contemplating getting an old Citroën 2CV as a special-occasion / conversation-piece car, but, not being mechanically inclined, wouldn't consider actually buying one unless I could find someone who could service it first. A neighbor who knows Eric told me about him and Pete's, so I went to check it out. Eric gave me a tour of the place, showing me what all they do, plus I could see the cars that were there, and that gave me the confidence to go ahead and get one. I've already had it there a couple of times and was so satisfied by what they did (and what they charged for it) that I'm going to start bringing my main car there for service, too (rather than to the dealer I've been going to--especially since it's also an auto-enthusiast's car--exactly what Pete's specializes in).

Alan Norris

22:13 04 Feb 21

Great service on my Mercedes. I'll definitely be back.

R JiZzLe

02:13 04 Feb 21

Communication was fantastic! They send out very detailed estimates with pictures and detailed breakdown of what’s needed. They also prioritized the issues, and mentioned some things should be saved for future maintenance. Wasn’t cheap, great service never is. Only thing that would’ve really made it exceptional is efforts made to vacuum or clean windows. I’ve had that with oil changes elsewhere and it’s a really nice touch.

Timothy Moran

17:16 28 Jan 21

Brett and Josh were Great! Very Professional and very easy to relate to. The quality of the repair was Excellent! Will recommend them to all.

al adams

03:44 26 Jan 21

Had another great experience at Pete's, it feels good to be able to trust a shop..see you next time!

David Wagner

21:29 20 Jan 21

I was treated far better at Pete"s than at the Land Rover dealership. They were extremely nice and kept me informed on the progress of the repairs.

Ken Oswald

21:00 13 Jan 21

I brought my daughters car here based on the good reviews. I spoke to Brett several times regarding her car, he was very communicative and informative. She had a major oil leak and power steering leak. They did an excellent job on her car as far as fixing those leaks. While it wasn't cheap, it was still worth it because she no longer has a leak. Right now we do have to take it back because it's making a noise that it wasn't before, actually a very loud noise that was not there before. I spoke to Brett again about it, and he said to bring it so they can look it. I would definitely bring her car and/or any other foreign (which I plan on purchasing one soon). I would highly recommend this place for their foreign cars!

Jazz

12:36 28 Dec 20

Professional and reliable service 👌

Cesar Orellana

15:33 19 Dec 20

Used Pete’s Service Center for a Pre Purchase Inspection of a Porsche from a local independent shop. Inspection was one time and comprehensive, with clear pictures and notes. Was very useful in both seller and buyer having a basis for negotiation on repairs.

Rich L

02:22 17 Dec 20

Helps with isolation of starting issues with Range Rover and resolution

Stan Cuppy

20:25 07 Dec 20

Got me in promptly, stayed in touch on progress, parts took overnight but I’d been forewarned. Nice place to work with.

Marti Steussy

18:57 06 Nov 20

Great communication and professionalism.

Cindy Fox

20:22 20 Oct 20

I can't say enough good things about Pete's. They were speedy to get me in, kept me up to date via text message, and I thought the prices were reasonable and fair. Highly Recommend!

Emily Dusel

21:51 14 Oct 20

Great service on my wife's Audi A5. Good ppl. We would return if needed. Thanks

Tony Jon

15:42 08 Oct 20

I love taking my car to Pete's Service Center and have been doing so since 2004! The prices are cheaper than competitors for my Lexus, the staff is ASE Certified and Eric, the manager is great at what he does! Everyone there is knowledgeable and efficient. I've referred all my family and friends there

Marina Grabovsky

19:55 27 Sep 20

Never been to Pete’s before although I’d heard good things about them since the 70’s. I came in a closing time with what I thought was an urgent problem. I had been to the dealer who wouldn’t look at the car even to give me an estimate. They told me to come back the next day at which time they would look at the car only if I had them do the work. They were dismissive and didn’t show much concern for my situation.Nothing like that at Pete’s! It was near closing time but they showed concern for my problem, looked at the car, gave me a picture of the damage and an estimate. They wouldn’t let me drive it and the owner took me home. I really appreciated that since I’m a widow and didn’t know who to call on short notice and since I knew I’d be Ubering all the next day.There was no “We’re all booked up”. They got it in the next day, I had it back on time and the car drives great.I will now be coming here for all my service needs. I’d been going to the dealer out of habit since all my previous cars were leased. Not any more!If you have a foreign car, I’d definitely recommend Pete’s Service Center.

Barbara Townsend

19:26 27 Aug 20

Excellent and friendly service, cheaper than dealership

Karl Mann

17:32 05 Jul 20

Terrific experience. Meaningful repair work ($2,300) completed well. They did a great job of communicating with us. When we picked it up, the car looked great (inside and out).

Greg Morical

14:55 17 Jun 20

I wanted to say thank you for looking after my car and resolving my problem as I had went to the dealership and was not very happy with that experience. I would recommend Pete service center to anyone without a doubt. They are very professional and reliable the best customer service and reasonable prices.

Denise Payne

17:35 30 Apr 20

Had a great experience! Very professional, and figured out what was wrong with my vehicle quickly.

Matt San Filippo

16:23 26 Apr 20

Really great people to work with! Honest and helped me prioritize repairs.

Emma Harris

14:17 31 Mar 20

Fair prices, honest, and reliable. They repaired my 2004 Jaguar cooling system and when a hose they fixed broke again the following month replaced it free of charge.

George Lynch

09:56 12 Mar 20

We owe Vande plus JaguarWe had issues to start car, Petes service took care major issues replaced hood strings,Also new battery, oil change and fuel pumpBest part complimentary car detailVery happy

alla bonjour

02:21 01 Feb 20

There is no other place I would take my Mercedes Benz than to Pete’s. The mechanics are World Class and treat you with respect and professionalism. The owner, Eric, kept me informed and made certain I had a loaner vehicle since I also had body work done after the mechanical work. Great guys who were always very positive and made the experience worth every penny.

Angela Hickman BS, CPC, CPMA, CPCO, CEDC

15:56 28 Jan 20

Great service, fair prices and fixed my vehicle and got it back to me exactly when they said they would!

Ryan Weiss

05:07 04 Jan 20

They helped me restore and then serviced my 2003 Porsche Targa and I have nothing but good things to say about them!! Eric, Seth, Bill and the rest of the staff are proficient and professional. They have my highest recommendation.

Rick Sumner

04:48 29 Dec 19

Had my car and my employees cars serviced at Pete’sAlways got the best service At a fair priceI would definitely recommend them

Natanel talkovski

01:14 29 Dec 19

I wouldn’t take my Audi A8L or my wife’s Mercedes anywhere else. After having tried a handful of other shops over the years I am glad I finally found Pete’s. Its awesome to have a place that really specializes in foreign cars and is priced below the dealers.

Miles Mattingly

01:04 29 Dec 19

Fast, professional services from the experts!

Peter Harris

22:38 28 Dec 19

So grateful to have found this Service Center so I don't have to take my MINI to the dealer and deal with their run-around/prices/and sales pitches. Eric treats my vehicle as if it were his own, meets the time estimates he sets, and the prices are reasonable and fair. Highly recommend.

Linda S

19:49 18 Dec 19

My car had been sitting for several weeks and when I went to drive it, it was dead. I called Pete’s Service Center and asked if they would be willing to stop by our house to jump the car (we live in the neighborhood) and he said he would be here in a short while. He arrived within 10 minutes and my car was running shortly thereafter! I can’t thank him enough for the speedy response and would highly recommend them.

Mike Knight

19:32 16 Dec 19

I began to take my cars to Petes 10 years ago after he had serviced My families cars for years. They are the most professional, transparent and reasonable priced in town!

Kelly Senn

18:58 18 Nov 19

They've been taking care of my cars for a long time always good service

todd wentico

18:48 25 Oct 19

Professional,friendly,efficient

daniel spitzberg

12:33 06 Aug 19

I took my 1971 Chevy Malibu to their new location/Classic Storage on 56th Street. They did an outstanding job of not only diagnosing the issue the first time but fixed it. Runs great! I will be taking the Malibu back to them for more restoration work.

Brian carey

13:41 19 Jul 19

These guys always take great care of me and my older CLK500 convertible - even when I don't have advance notice! They are the best, and I have them working on my husband's car now, as well as a lady I met at a dealership who was very upset with the dealership service and pricing. Pete's is great. Straight shooters who know what they are doing!

Sherry Liz

21:36 08 Jul 19

Outstanding job with great professionalism, speed and customer service

Deborah Freeman

07:36 21 Jun 19

Great place! The service is awesome and the people there are very nice and friendly! They have very good prices.

Benjamin Hall

01:41 15 Jun 19

I will never take my Volvo anywhere else! Kind, professional guys have always taken great care of my 740 GLE. They even worked with me when I needed a bit of time to pay the bill. Highly recommend Pete's Service Center!

Kate Sochar

14:11 13 Jun 19

Pete's Service Center did an amazing job fixing multiple issues with my Audi. Not only it was very fair price but they fixed the car super fast. I know if I took it to Audi dealer it would take at least 10 business days vs 3 days with Pete. Eric - the owner is also super easy to communicate with. He is always answering the phone and even called me after the repair to see how I enjoyed driving the car. I can tell that Eric really takes pride in what he does. Definitely coming back

Lena Lucas

20:32 23 May 19

Despite the very high cost of the service on my BMW X3 (A whooping $4400 on water pump, thermostat and front and rear break pads); I feel good about the workmanship and the warranty. I will remain a customer for sure for my peace of mind; my only wish would be a request for a little slack on the punishingly high labor costs; otherwise great service!

Herold Beneah

08:24 11 May 19

Wonderful service

Lorri Knapp

15:48 07 Mar 19

Wonderful, friendly people to deal with, they took great care of our car, and absolutely went above and beyond! Will never take the car anywhere else!

Lisa Gregg

17:32 19 Feb 19

All class at Pete’s. This is your go-to place for any bmw.

Ian Bennett

16:50 08 Feb 19

I had my car at the shop they placed my car outside someone hit my car amd they wont take responsibility for it. I already overpay them for the work they do amd they have no signs posted OUTSIDE stating they are Not responsible. Im wasting another couple thousand dollars to sue because this is not right!!!!!TALKED THINGS OUT WITH ERIC AND GOT THINGS TAKEN CARE OF!

Frank Yay

01:55 25 Jan 19

I have a "classic" 1981 Mercedes 300TD wagon and have been pleased with the level of service here. The invoiced amounts have all come in at the estimates.

David Sunstrom

19:24 22 Jan 19

I've been taking cars to Pete's for more than 20 years, and I've never had a bad experience. The current staff is top-notch-- always great service. Not the cheapest game in town, but you get what you pay for-- and what you pay for at Pete's is an outstanding experience. Highly recommended.

Skip Berry

22:59 20 Dec 18

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OUR PEDIGREE

Pete’s Service Center has over 100 years of combined experience and you can be certain that our knowledge and passion for European Automobiles is second to none. In addition to offering exceptional service on your vehicle, we can also provide you with a complete mechanical restoration of your classic car turning it into your dream car. Every car is treated as though it were one of our own. We understand that vehicles need outstanding care and extensive attention to detail and that is why our ASE Certified Master Technicians provide both. We also have technicians on staff who are specifically trained to work with BMWs.